Cases and emailMon–Fri 9–17 CET: We answer support cases and email on weekdays during Danish working hours. If you write after 17:00 or at the weekend, we pick it up the next weekday. You get an email when we've replied in a case.
UrgentAround the clock: If something has stopped completely – say Noa isn't answering your phone, or no email is coming in – say so clearly in the case. We follow urgent cases outside working hours too.
PhoneAround the clock: Noa answers +45 53 66 50 50 day and night. If you want to talk to a person about your account, write to us – it's the fastest way.
Pro and BusinessPriority: Pro has priority support, and Business has dedicated support. Starter has email support.

Questions

About support.

The short answer. If your question isn't here, ask Noa.

Questions about the product and pricing

Yes. Write to kontakt@telenoa.com or open a case in the app, and one of us replies on weekdays 9–17 CET. Noa answers the phone – she handles most things, and anything she can't, write to us about.

Log in, click your name at the bottom of the menu, and choose Help and support → Open case. Add a subject, describe what happened, and feel free to attach a screenshot. You get a case number and an email when we reply.

Yes, everyone in your business can. Team members see the cases they opened themselves; administrators see all of the business's cases. You can have up to 5 open cases at a time.

Check status.telenoa.com first – if there's an incident listed, we're already on it. If not, open a case and say what has stopped. We follow urgent cases around the clock.

Yes, by email: write to kontakt@telenoa.com, and ask Noa right here. Support cases in the app open once your subscription is running.