AI receptionist for online stores “Where's my parcel?” Noa looks it up.
Most of what customers call about is already in the order: when it shipped and where the parcel is. Noa looks up the order in Shopify, WooCommerce or Shoporama, finds the parcel in Shipmondo and answers – and transfers or takes a message when it needs a person.
What customers call about.
And what Noa does with it – based on what you've taught her and the connections you've switched on.
I ordered a jacket five days ago and haven't received anything. Order number 10432.
Looks it upNoa looks up the order – only when the order number and the phone number or email match – and gives the status and delivery.
Where's the parcel now? It just says “on its way”.
Looks it upWith Shipmondo she finds the shipment by order or tracking number and says where it is.
How do I return something that doesn't fit?
Can send SMSYour returns policy is in her knowledge. She explains it and can text the return address.
The item arrived broken. What do I do?
Takes a messageComplaints become a message with order number and description, so you can reply with photos by email.
We're a shop and would like to stock your products.
TransfersRetailers and B2B are transferred to whoever handles them – or get a message.
From call to inbox.
A customer calls on a Monday at 9:15. Shopify and Shipmondo are connected.
- Noa
Nordlys Outdoor, this is Noa. How can I help?
- Louise Berg
Hi, I ordered a jacket five days ago and haven't got it.
- Noa
I'll find out. What's your order number? It's in the order confirmation.
- Louise Berg
10432.
- Order found in Shopify · shipment found in Shipmondo
- Noa
Your order went out on Friday with GLS, and the parcel is ready at the parcel shop on Vesterbrogade from today.
- Louise Berg
Oh, perfect. Thanks!
Order #10432 – where's my parcel?
Order found. Shipped Friday with GLS, ready at the parcel shop from today. Customer satisfied.
A made-up example. What Noa says depends on what you've taught her. SMS is only sent if you've switched it on.
Connected to what you use.
You switch connections on in the app with your own account. It takes a few minutes.
Shopify
Noa looks up the customer's order on the call – only when the order number and the calling number or email match.
WooCommerce
The same order lookup for your WordPress store.
Shoporama
The same order lookup for your Shoporama store.
Shipmondo
Noa finds the parcel in your shipments by order or tracking number and says where it is.
e-conomic
B2B customers: Noa can say whether an invoice is paid, from the invoice number.
Without a connection: If you use Dandomain, Magento or another platform, Noa isn't connected to it. She takes the order number and question as a message, and you reply by email or phone.
See all connectionsNoa Voice and one inbox.
Noa Voice takes the phone. The inbox gathers calls, emails and website forms, so everything is in one place.
Answers about delivery and returns
Delivery times, shipping prices and right of return – teach Noa your terms, and she answers herself.
Orders looked up on the call
Status and shipping from Shopify, WooCommerce, Shoporama and Shipmondo – with a privacy guard, so nobody can guess their way in.
Email and calls in one inbox
Customer service emails and calls in one place. Noa drafts replies with the order alongside.
Transfers when it needs a person
Complaints, B2B and retailers to whoever handles them – at the times you choose.
The same price for every industry.
Noa Voice can be bought on its own – you don't need any other plan. No lock-in, and we set everything up within 1 working day.
Noa Voice Basis
The good AI model.
incl. VAT
incl. 300 minutes a month
Then €0.27/min · you set the cap
Noa Voice Pro
Fastest and smartestThe fastest and smartest AI model.
incl. VAT
incl. 300 minutes a month
Then €0.33/min · you set the cap
Included in both
- 300 minutes a month
- A Danish number, set up by us
- You keep your own number
- Answers around the clock
- Answers from your knowledge
- Transfers to the right person
- Takes messages to your inbox
- The whole conversation as text
- Take over a call from the app
- Knows your industry from day one
- Hold music when she transfers
- Recognises customers who have called before
- Waits her turn, as in a Danish conversation
You set a cap for extra minutes (€65/mo by default). Once it's reached, Noa only takes messages for the rest of the month.
No lock-in. We set everything up within 1 working day. Want to see it first? Book a demo
What people ask.
How does Noa make sure she doesn't share a stranger's order?
She only says anything about an order when the order number matches, and the number calling or the email the customer gives is on the order. Otherwise she says she can't confirm the order – whether it exists or not. After a few attempts in one call she stops.
Which online stores does it work with?
Shopify, WooCommerce and Shoporama for orders, and Shipmondo for shipments. She isn't connected to other platforms – there the question becomes a message.
Can she process a return or refund?
No. She explains your returns terms from your knowledge and can text the return address, but the return and refund itself is done by you.
What about all the emails we get?
Emails and forms land in the same inbox as the calls. Noa sorts them and drafts replies from your knowledge and the order, and you adjust and send.
Can we get Noa Voice without the rest of Telenoa?
Yes. Noa Voice can be bought on its own, with no lock-in. If you already have a plan, you can add it on top instead, so calls, emails and forms land in the same inbox.
Where is our customers' data stored?
The app, the database and the files are on servers in the EU, and all traffic is encrypted. For telephony and Noa's AI we use a few sub-processors – they're all on the list of sub-processors, and you get a data processing agreement.
What does it cost if we get a lot of calls?
300 minutes a month are included. After that it costs €0.27 per minute with Basis and €0.33 with Pro, incl. VAT, up to a cap you set yourselves (€65 a month by default). Once the cap is reached, Noa only takes messages for the rest of the month, so the bill never surprises you.
See also.
Restaurants
The kitchen is busy and the phone rings. Noa books the table in easyTable or resOS and answers the rest.
Read moreAccountants
VAT deadlines, annual accounts and “did you get my receipts?” – Noa answers, books meetings and transfers to the right accountant.
Read moreElectricians
You're in a fuse board, the customer asks about an EV charger. Noa answers, asks the right questions and sets up the job.
Read more
Let Noa answer the next parcel question.
Noa Voice costs from €93/mo incl. 300 minutes, with no lock-in. We set up the number, you forward yours – and she picks up.