Comparison

Answering service or Noa Voice? A fair comparison.

With an answering service – a virtual receptionist or secretarial service – a person picks up your phone. With Noa Voice it's an AI. Here are the differences, including where a human is the better choice.

from €93/mo incl. 300 minNo lock-in

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Call and hear Noa: +45 53 66 50 50

Choose an answering service if …

your calls are often difficult, sensitive or unpredictable, and your customers expect to talk to a person. A good receptionist is hard to beat there.

Choose Noa Voice if …

most calls are about the same things, many come outside office hours, and you want a fixed monthly price and the whole conversation in writing.

The differences

Side by side.

Answering services vary from provider to provider, so it says «typically» or «as agreed» where it depends on your agreement.

Answering serviceNoa Voice

Who answersA person at the agency, in your nameNoa, an AI receptionist, with your greeting

WhenAs agreed – typically office hours; evenings and weekends may cost extraAround the clock, every day of the week

PriceAs agreed – typically a monthly fee plus per call or per minuteFrom €93/mo incl. VAT and 300 min, then from €0.27/min up to a cap you set

Difficult callsStrong: a person can use judgement and show empathyAnswers from what you've taught her – the rest becomes a message

Knowledge of youWhat you've briefed the agency onWhat you write in the app yourselves – and can change any time

TransfersTypically yes, as agreedTo the right person, on the days and hours you choose

What you get afterTypically a message by email or textAn inquiry in your inbox with the whole conversation as text

Lock-inDepends on the agreementNo lock-in – billed monthly

Getting startedAs agreed with the agencyNumber set up within 1 working day; you forward your own

Noa Voice prices include VAT. Answering services are priced by each provider – ask for a price for the hours and call volume you need.

When an answering service is the better choice

A person can do things an AI can't. If that's what your calls need, choose an answering service.

Calls are sensitive – complaints, illness or bereavement, for example – and need empathy and tact.
Calls vary a lot, and the receptionist often has to make a judgement call that isn't in any manual.
Your customers expect to talk to a person, and that's part of your service.
The job is more than answering: taking orders by a fixed procedure in your own systems, for example.

When Noa Voice is the better choice

For many small businesses it isn't about replacing a person, but about the calls nobody gets to.

Many calls come in the evening, at the weekend or while you're in the middle of a job.
Most questions repeat: opening hours, prices, «can you come and take a look at …».
You want a known monthly price: from €93 incl. 300 minutes and a cap for the rest that you set.
You want to read the whole conversation afterwards – not just a summary.
You want to change the greeting, knowledge and transfers in the app yourselves, without briefing anyone.

Price

Basis is good. Pro is the fastest and smartest.

The same features and minutes in both. Noa Voice can be bought on its own, so you don't need any other plan.

Noa Voice Basis

The good AI model.

€93/mo

incl. VAT

incl. 300 minutes a month

Then €0.27/min · you set the cap

Choose Basis

Noa Voice Pro

Fastest and smartest

The fastest and smartest AI model.

€133/mo

incl. VAT

incl. 300 minutes a month

Then €0.33/min · you set the cap

Choose Pro

Included in both

300 minutes a month
A Danish number, set up by us
You keep your own number
Answers around the clock
Answers from your knowledge
Transfers to the right person
Takes messages to your inbox
The whole conversation as text
Take over a call from the app
Knows your industry from day one
Hold music when she transfers
Recognises customers who have called before
Waits her turn, as in a Danish conversation

You set a cap for extra minutes (€65/mo by default). Once it's reached, Noa only takes messages for the rest of the month.

No lock-in. We set everything up within 1 working day. Want to see it first? Book a demo

Already on Telenoa? Add Noa Voice in the app

Questions

Questions about answering services and AI.

Considering ordinary voicemail? Telenoa vs. voicemail

Not in the classic sense. An answering service has people picking up the phone. Noa Voice is an AI receptionist: Noa answers around the clock from your knowledge, transfers to the right person and takes a message when nobody can. The call lands in your inbox with the whole conversation as text.

Answering services are priced by each provider and typically depend on hours and the number of calls or minutes – ask the provider for a price for your needs. Noa Voice costs from €93 a month incl. VAT with 300 minutes. After that it's from €0.27 per minute up to a cap you set (€65 a month by default). There's no lock-in.

Assume some can. Noa is an AI, and we don't pretend she's anything else. Call the demo line and hear how she sounds before you decide.

She only knows what you've taught her. If a caller asks about something else, she transfers to the right person if someone can take the call – otherwise she takes a message so you can call back.

No. We set up a Danish number with Noa on it, and you forward your own number to it through your phone company. Customers call as usual.